About UMFC

The History of UMFC

From humble beginnings in 1979, UMFC has grown into a vibrant and diverse organisation, with a primary goal of strengthening, nurturing and caring for children and families throughout North East Victoria and the Upper Murray.

Under the legal entity of Upper Murray Family Care Incorporated (branded as UMFC) we are an independent, non-government, community managed agency, offering a range of quality services that are responsive to the varying needs of communities extending from the cities of Albury/Wodonga, Wangaratta and Benalla, to townships throughout the Towong, Mansfield, Alpine and Indigo shires. By providing information, support and advocacy, we seek to empower individuals, families and community groups, and to contribute to a balanced, just and ethical society. If you are interested in supporting the work of UMFC, please contact us. We would love to hear from you.

Our Values

All personnel at UMFC commit to our values of:


We work with our clients, our co-workers and other colleagues in a spirit of cooperation and common purpose.


We value the unique history and character of everybody with whom we have contact and treat them with consideration and care.


We strive to attain the highest possible standards in our practice and relationships.


We treat people impartially and fairly in all our decision-making and conduct.


We expect a high level of personal and organisational integrity with words and deeds that are transparent and trustworthy.

Client Charter

Learn more about your rights and responsibilities as a client in our client charter.

Client Charter

Strategic Plan

Strong Governance

Maintain a strong risk management approach aimed at ensuring operational excellence and community engagement.

Appropriate Resources / Infrastructure

Ensure robust systems and supportive infrastructure are in place to deliver services.

Increased Income Independence

Ensure diverse funding sources to provide UMFC financial security for planning and decision making.

Growth and Expansion

Align with government and organisational objectives to increase range of programs and partnerships.

Recognised Leader in the Sector

Build reputation as the leading provider of family care services in the region.

Outcomes focused Client Services

Ensure outcome measures are in place across all services and that they reflect client progress.

Great People

Maintain a diverse and representative workforce and skill based well connected Board.

Cultural Competence

Provide culturally competent services and enhance access for Aboriginal and Torres Strait Islander Peoples.


Strategic Plan

Related Documents

UMFC Annual Report 2023
UMFC Annual Report 2022
UMFC Annual Report 2021
UMFC Annual Report 2020
UMFC Annual Report 2019
UMFC Annual Report 2018
UMFC Annual Report 2017
UMFC Annual Report 2015 – 2016
UMFC Annual Report 2014 – 2015
UMFC Annual Report 2013 – 2014
UMFC Annual Report 2012 – 2013
UMFC Annual Report 2011 – 2012

Help Support Local Families During Times of Need. Donate Now or Volunteer.


UMFC acknowledges the First Peoples of Australia as the traditional custodians of the land on which we work. We acknowledge their culture is a living one, which relates to their ongoing connection to all things living and non-living on land, sea and sky. We pay our respect to their elders past and present. May our children of today lead us to a better tomorrow.


UMFC acknowledges the support of the Victorian and the Australian Governments

Commitment to Child Safety

All children and young people who access UMFC Services have a right to feel and be safe and to be treated with respect. We are committed to providing a welcoming and safe environment and working towards the best interests of children and young people at all times.