Children’s Contact Service

Children’s Contact Service

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Children’s Contact Service (CCS)

Children’s Contact Services provide a child centred model of intervention that assists children of separated parents to establish and maintain a relationship with their parents and other significant family members, and to help achieve a sustainable and workable long term arrangement.
Children’s Contract Services are independent and are not bound to provide a service, even if expressly ordered by a court. (Children’s Contact Services – Guiding Principles Framework for Good Practice, Attorney-General’s Department)

The intended outcomes of the Children’s Contact Services are to provide a safe, reliable and neutral place to assist parents with the changeover of children and to provide unsupervised and supervised visits to assist separated parents and significant family members to manage contact arrangements, especially where there are concerns about safety.

What will it be like?

The Children’s Contact Service exercises objectivity and neutrality when providing a service to families. The service ensures that the voice of both parents is heard in planning and decision making, however, with the child as the ‘primary client’, the child’s best interests are the paramount focus and will always be taken into consideration above those of the parents.

Initially, your family will work with a Family Counsellor in a child-inclusive way to develop a case plan that is tailored to each family’s specific requirements. In developing the case plan we provide your family with resources and strategies to help children maintain positive and meaningful relationships with their parents or other family members. The service is not designed to be a long term intervention, our goal is to assist your family to move towards self-managed arrangements where possible and safe to do so.


Service area:

Hume, Murray, Riverina regions


681 Young Street, Albury NSW 2640

Opening times:

Tuesday: 9:00am-5:00pm
Wednesday: 12:00pm-08:00pm
Thursday: 9:00am-5:00pm
Friday: 9:00am-5:00pm
Every second Saturday: 9:00am-5:00pm

Services provided:

Supervised Contact
Monitored Contact
Family Counselling

Please contact our central intake on (02) 6057 5399 if you have further queries or would like to complete a service request


Privacy & Confidentiality

The Children’s Contact Services is a “reportable” service. This means that any discussion or observation involving parents or children using the CCS at any phase of their involvement may be reported as evidence in Court. This occurs when the court issues a subpoena to the Service, requiring the production of all Children’s Contact Services case notes to the court. The service does not provide service reports.

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UMFC acknowledges the First Peoples of Australia as the traditional custodians of the land on which we work. We acknowledge their culture is a living one, which relates to their ongoing connection to all things living and non-living on land, sea and sky. We pay our respect to their elders past and present. May our children of today lead us to a better tomorrow.


UMFC acknowledges the support of the Victorian and the Australian Governments

Commitment to Child Safety

All children and young people who access UMFC Services have a right to feel and be safe and to be treated with respect. We are committed to providing a welcoming and safe environment and working towards the best interests of children and young people at all times.