The Children’s Contact Service exercises objectivity and neutrality when providing a service to families. The service ensures that the voice of both parents is heard in planning and decision making, however, with the child as the ‘primary client’, the child’s best interests are the paramount focus and will always be taken into consideration above those of the parents.

Initially, your family will work with the Children’s Contact Services Case Manager in a child-inclusive way to develop a case plan that is tailored to each family’s specific requirements. In developing the case plan we provide your family with referrals, resources and strategies to help children maintain positive and meaningful relationships with their parents or other family members. The service is not designed to be a long term intervention, our goal is to assist your family to move towards self-managed arrangements where possible and safe to do so.

Our Contact Service facilities and staff are equipped and trained with safety at the forefront of our service provision. If you are concerned about your child’s safety during the visits, discuss this with the Children’s Contact service staff in your intake appointment

Children’s Contact Service workers remain neutral. Their focus is on the child and not on the conflict that the parents or other families have.

Please refer to the fee schedule

Please let our service know if you are on a low income or experiencing financial hardship as fee’s can be waived in some circumstances.

The Children’s Contact Service is open for enquiries during office hours 9:00am-5:00pm Monday – Friday.

Supervised Visits, Monitored Visits and Change overs are scheduled Monday-Saturday, by appointment only.